Delivery process
How we deliver, stage by stage.
Every engagement follows a documented five-stage process with clear scope, named responsibilities, approval gates and reporting - so procurement, marketing and legal teams all know exactly what happens next.
Defined scope
Deliverables, responsibilities, budgets and timelines are agreed in writing before work starts.
Stage approvals
Nothing goes live without sign-off from the authorised stakeholders at each approval gate.
Change control
Any material change to scope is discussed, costed and approved before it is implemented.
Transparent reporting
Clear reporting on activity, spend, results and risks, with scheduled review meetings.
Five stages
Marketing services
Channel strategy, campaign build and ongoing optimisation, with agreed measures and regular reporting.
- 01
Discovery and audit
We begin by understanding your commercial objectives, target audiences, existing marketing activity and sales process. We review current performance to identify the channels most likely to deliver measurable results.
- 02
Strategy and scope
We develop a tailored strategy that may include Meta advertising, Google Ads, SEO, LinkedIn outreach, email marketing or content. The strategy defines responsibilities, deliverables, budgets, timelines, approval stages and agreed performance measures.
- 03
Campaign development
Our team prepares the required campaigns, targeting, messaging, creative assets, tracking and reporting systems. Content is developed in line with your brand guidelines and submitted to the appropriate stakeholders for approval before launch.
- 04
Delivery and optimisation
Once approved, campaigns are launched and monitored regularly. We use performance data to improve audiences, messaging, creative and budget allocation. Any significant changes to the agreed scope are discussed and approved before implementation.
- 05
Reporting and review
You receive clear reports covering completed activity, expenditure, results and progress against the agreed objectives. Regular review meetings are used to discuss performance, risks, priorities and recommended next steps.
Five stages
Website design and development
Structured discovery, design approval and testing before launch, with documented handover and support.
- 01
Discovery and requirements
We define the website's objectives, target users, required functionality, integrations and technical requirements. We also agree the project scope, responsibilities, timeline, accessibility needs and stakeholder approval process.
- 02
Structure and design
We plan the site structure, content hierarchy and key user journeys before producing the visual designs. Each design is developed in line with your brand guidelines and approved before full development begins.
- 03
Development
Our team builds a responsive, performance-focused and maintainable website with the agreed functionality, forms, analytics and third-party integrations. Progress is managed against the approved scope and delivery schedule.
- 04
Testing and approval
The website is tested across relevant devices and browsers. We check functionality, responsiveness, forms, links, content, accessibility and performance before supporting the client through a structured review and approval process.
- 05
Launch and support
Following final approval, we launch the website and complete post-launch checks. We provide the agreed access, documentation and handover support, with ongoing hosting, maintenance or technical assistance available where required.
Five stages
Videography
Documented pre-production, safe on-site delivery and version-controlled review through to final delivery.
- 01
Brief and scope
We establish the purpose, audience, key messages and intended use of the content. Deliverables, locations, contributors, budget, schedule and stakeholder approval responsibilities are documented before production begins.
- 02
Creative and pre-production
We develop the creative approach and prepare the required scripts, interview questions, shot lists, schedules and production documentation. This stage also covers permissions, contributor consent, location requirements, risk assessments and site-specific procedures.
- 03
Production
Our team delivers filming in accordance with the approved creative plan, schedule and health and safety requirements. A designated project lead oversees the production, maintains communication and works to minimise disruption to your employees and operations.
- 04
Post-production and review
We complete the editing, graphics, sound, colour grading and captions required for each deliverable. Drafts are shared through a structured, version-controlled review process, with feedback consolidated through the authorised client contact.
- 05
Quality assurance and delivery
Once approved, all content is checked for technical quality, brand consistency, factual accuracy, captions and required formats. Final files are delivered securely, with footage storage, retention and future adaptations managed according to the agreed project requirements.
Working with us
Need our process documented for procurement?
Our full policy pack sits alongside this process - send us your requirements and we'll map them to the relevant stage and documentation.